Job Description – Technical Support Executive
Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.
Responsibilities:
- Provide top-notch technical support to customers through various channels, including email, chat, and phone
- Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions in our support system
- Proactively identify and communicate recurring issues to the product and engineering teams for resolution
- Stay up-to-date with product knowledge and updates to provide accurate and effective support
- Assist in creating and updating support documentation and resources for customers
- Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly
Requirements:
- A bachelor's degree in a relevant field or equivalent work experience
- 4-5 years of experience in technical support, preferably with IoT devices
- Strong technical background with the ability to quickly grasp complex technical concepts
- Excellent communication skills, both written and verbal
- Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
- Ability to work effectively in a fast-paced startup environment
- Ability to work remotely with limited supervision
- Comfortable working night shifts as part of a rotational schedule
- A proactive and problem-solving mindset with a dedication to customer satisfaction
- Exceptional attention to detail and organizational skills
If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.
